Information
Shipping, Delivery & Return Policy
SHIPPING TERMS
Building Industrial Supplies works with our Strategic Partners and takes extra effort to ensure that your shipments arrive safely and on time. We make every effort to keep your shipping costs as low as possible. When available, we package items together for a single shipment. Shipping charges are calculated and paid for at the time of checkout. We ship products within the Continental United States. If you wish to ship outside the Continental United States (Alaska, Hawaii, Puerto Rico, or US territories) or to an International location, please contact us for assistance. We do offer expedited shipping for additional cost for delivery on business days (Monday through Friday). If you require expedited shipping, please contact us prior to completing your order. Building Industrial Supplies uses different shipping companies (UPS, FedEx, etc) to ship our products based on location of products being shipped and shipping address. For larger items, we may use common carrier. For this reason, we calculate shipping charges based on total weight of the products ordered based on the table below. If you have any questions regarding shipping, please contact us for assistance. Depending upon your location, in-stock items will take 2-6 business days to arrive after your order is accepted and processed. Common freight carrier shipments will arrive 5-15 days after your order is accepted and processed. UPS, FedEx or common freight carrier deliveries are not available on Saturday or Sunday. After you place an order, we will provide you shipping information. We will contact you if there are any issues with your order. ESTIMATED WEIGHT CHART FOR SHIPPING Ground Shipping Costs
Next Day Shipping Costs
DELIVERY TERMS At the time of delivery you are expected to inspect your order carefully. You should confirm the accuracy of the order and verify that all products have arrived in satisfactory condition. Do not sign for and/or do not accept receipt of any products that are visibly damaged. If there is an issue with your order, please contact us within 24 hours. Building Industrial Supplies cannot accept responsibility for any damaged product once you sign for a delivery, but we will work with you to resolve the claim with the carrier. Claims for damages and/or errors must be made with the carrier within 48 hours of receipt. Larger items may be shipped by Common Carriers. The Carrier will call you in advance to arrange a delivery time for curbside delivery only. If there are larger items or large orders please make sure you have made arrangements in advance to have someone accept and inspect the order. It is very important that you inspect these common carrier deliveries thoroughly before signing for them. Inspect the boxes for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. If a product appears to be damaged to the point that it cannot be used - do not accept it. If you discover internal (non-visible) damages after the delivery has been signed for, please notify us immediately and also the common carrier. Your satisfaction is important to us. We will work with you to replace and/or correct any product that is refused upon delivery and/or any errors in shipping. If you have any questions regarding your delivery, please contact us. RETURN POLICY All products must be returned in NEW condition, which requires the product to be in its original packaging, not used or installed and is in 100% resalable condition. Initial shipping charges are not refundable. We will work with our Strategic Partners to minimize return shipping charges but the buyer is responsible for return shipping costs. Contact us immediately if you would like to process a return and we will work with you to process, ship and credit your account. STOCKED ITEMS The Buyer may return any product purchased from Building Industrial Supplies with no restocking charge if purchased within previous thirty (30) days if (i) it is in new condition, suitable for resale in its undamaged original packaging and with all its original parts and (ii) it has not been used, installed, modified, rebuilt, reconditioned, repaired, altered or damaged and (iii) meets all Local, State and Federal laws governing the type of product that can be sold or put into transit in the State in which the product is being returned. SURPLUS ITEMS Surplus job returns must meet qualifications above under stocked items (i), (ii) and (iii), and, will be evaluated on an individual basis to determine if they can be returned. In all cases, the buyer should notify us of intent or desire to return merchandise. SPECIAL ORDER/NON-STOCK ITEMS Please contact us directly if you would like to return special orders or non-stock items as we will have to work with our Strategic Partner and/or Manufacturer to determine if they can be returned. Refunds for any returned merchandise are processed after the products have been received, inspected and approved. Credits are usually posted to your credit card used in the purchase within 72 hours. We will keep you informed on the status of your return. CANCELLATION POLICY You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped. Typically, most orders are shipped the same day they are received. While you can cancel your order online, we also expect you to call us immediately so we check on the status of the order and advise you whether or not the order can be cancelled |
